VIAD

  • Maligne Lake, Front Office Supervisor $18/hr

    Job Locations CA-AB-Jasper
    Job Post Information* : Posted Date 2 weeks ago(04/02/2018 2:27 PM)
    Job ID # (iCIMS)
    2017-10258
    # of Openings
    2
    Job Posting Categories
    Front Office/Guest Services
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

    Responsibilities

    • Leads a team of Ticket Agents who provide sales of boat tour tickets along with sales of retail items
    • Part of a larger "Explore Rockies" team with locations at Maligne Lake as well as the Explore Rockies store located within the town site of Jasper, shifts will be scheduled at both locations
    • Oversee an integrated ticket counter and gift shop
    • Handles all facets of ticket selling and redeeming for Maligne Lake Cruise
    • Part of a larger "Explore Rockies" team with locations at Maligne Lake as well as the Town Office located within the town of Jasper - shifts will be scheduled at both locations
    • Oversee integrated ticket counter and gift shop
    • Ensuring service is friendly, courteous and professional
    • Taking a genuine interest in the guests and identify needs
    • Responsible handling of cash, credit cards and cash out forms
    • Keeping the sales floor and storage areas clean and organized
    • Facilitating efficient inventory management and movement

    Qualifications

    The ideal candidate will possess the following knowledge, skills and abilities:

    • A strong guest focused approach with a natural ability to empathize with customers
    • Communicate effectively in English, other language abilities are a benefit
    • Strong attention to detail and enhanced communication skills
    • Previous supervisory experience
    • Enthusiastic and out-going personality, ability to use this to engage with guests
    • Cash-handling experience is an asset
    • A self starter who takes initiative 
    • A passion for ensuring each customer receives a great experience
    • To honor our commitment to be “Always Honest” all employees must consent to a criminal record check 

    Thank you for your interest in working with us, however, only those selected for an interview will be contacted. 

    Work Environment

    • Contract dates; May 21st to October 9th, 2018 and June 18th to September 3rd, 2018
    • Retention & performance bonus: up to $1.00 per hour worked
    • 40% cafeteria discount
    • Daily staff meal

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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