VIAD

  • Maligne Lake, Assistant General Manager

    Job Locations CA-AB-Jasper
    Job Post Information* : Posted Date 2 months ago(04/18/2018 5:54 PM)
    Job ID # (iCIMS)
    2018-10370
    # of Openings
    1
    Job Posting Categories
    Food and Beverage/Culinary
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

    Responsibilities

    The Assistant General Manager is directly responsible for the successful operation of tour boats, boathouse rental location, front office and two ticket offices. This position helps lead the achievement of annual planned improvements in guest experience, employee engagement and operating income.

    • Lead operations management and exceed goals in guest experience, employee engagement and financial results
    • Lead the advancement of health and safety practices and outcomes
    • Create and administer incentive programs
    • Engage the entire team in a culture of excellence
    • Lead, coach and mentor the management team
    • Ensure staffing is adequate to the daily business requirements
    • Maximize yield via daily outward forecasting and management of advance sales
    • Participate in monthly financial reviews, forecasting and annual budget discussions for direct line departments
    • Support management in the development and execution of long term renewal and maintenance plans
    • Assist with capital projects, delivering on time and budget
    • Assume all duties and responsibilities of the General Manager in their absence
    • Assume temporary responsibilities in other areas of the business if a manager is not in place

    Qualifications

    The ideal candidate will possess the following knowledge, skills and abilities:

    • Unparalleled commitment to health and safety
    • Minimum 5 years of management experience
    • Business management education and/or experience required
    • Strong understanding of the tourism industry including exposure to reservations, travel trade & RTO, marketing, sales, ticketing, online sales
    • Unwavering commitment to guest experience and employee engagement
    • Strong organizational skills, attention to detail and follow through
    • Drive to continuously improve
    • Demonstrated ability to develop and adopt processes
    • Advanced experience with RTP a strong asset
    • Ski area or other resort hospitality experience an asset
    • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

    Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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