VIAD

  • Banff Gondola, Memory Maker $14.50/hr

    Job Locations CA-AB-Banff
    Job Post Information* : Posted Date 2 months ago(04/24/2018 10:57 AM)
    Job ID # (iCIMS)
    2018-10748
    # of Openings
    4
    Job Posting Categories
    Recreation/Guest Services
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

    Responsibilities

    • Provide value-added guest experience piece to visitors of the Banff Gondola’s Upper Terminal
    • Engage guests by welcoming them and asking them if they require assistance. If you see a guest taking a photo of their family, ask them if they’d like you to capture a photo with them also included
    • Anticipating our guest needs is key in elevating the experience
    • Located on different levels of the building and are require to roam, identifying opportunities to engage with the guests
    • Welcome all guests on the different levels in the Upper Terminal’s (especially on the 1st level when getting off the Gondola ride)
    • Direct guests to restrooms, restaurants, board walk, Sanson’s Peak, Observation Deck, retail locations, interpretive floor and movie theatre, Gondola ride down, etc
    • Assist guests in picture taking
    • Become knowledgeable and answer questions regarding the Gondola offerings and Pursuit offerings
    • Help with the management of traffic flow throughout the building
    • Answer questions on topics related to the Canadian Rockies, including geology, wildlife and local human history, (it is expected that the Guides will keep a personal interest in staying informed about these topics over the duration of their contract)
    • Participate in programs and/or assist guest speakers during special programs or events
    • Maintain cleanliness of the areas
    • Ensure a memorable Guest Experience
    • Assist in Health and Safety initiatives
    • Work with the Upper Terminal Ticket desk to ensure consistent delivery of information

    Qualifications

    The ideal candidate will possess the following knowledge, skills and abilities:

    • A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area
    • Comfortable speaking to large groups in formal settings, as well as one-on-one in informal situations
    • Initiative to walk up to guests and engage with them
    • Friendly and cooperative nature
    • Strong communication skills towards customers and supervisors
    • Autonomy to work unsupervised, report observations to supervisors
    • Creativity and willingness to improve guest experience
    • Demonstrate attention to detail
    • Mature, energetic, dependable, self-motivated, and enjoy working within a team environment
    • Ability to reason and react with quick, thoughtful judgement, while remaining calm under pressure
    • Ability to deliver interpretive information as per Pursuit standards and as learned during training
    • Fluent in English, both written and spoken
    • Capable of performing demanding physical/manual duties as required
    • Meet Pursuit's grooming standards
    • Enjoy working indoor and outdoor and maintaining high service standards even during inclement weather conditions
    • Previous guiding experience, second language and First Aid certification are an asset
    • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

    Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

    Work Environment

    • Seasonal and permanent positions available

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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