• Mount Royal Hotel & Elk + Avenue, Retail Manager

    Job Locations CA-AB-Banff
    Job Post Information* : Posted Date 4 days ago(05/17/2018 4:09 PM)
    Job ID # (iCIMS)
    # of Openings
    Job Posting Categories
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 


    • Achieving revenue targets, and managing expenses to desired net operating targets
    • Manage all aspects of the retail business, while coordinating with senior leadership, and communicating with all necessary operations (inside the attraction, or at a different geography)
    • Develop budgets with senior leadership, forecast expenses, and revenue expectations
    • Manage expenses relative to expectations
    • Hire, train, schedule and onboarding new staff members
    • Develop, revise and update training materials to ensure training is consistently delivered
    • Hold staff accountable to all duties and expectations as laid out in the training materials
    • Provide an environment where by maximized staff engagement is the culture
    • Uphold high level of staff product knowledge, merchandising and display standards
    • Provide observations, ideas, and feedback on product and merchandising development
    • Work with the inventory team to ensure stock levels are adequate to achieve sales expectations
    • Keep all inventory storage and work areas organized, clean, and void of clutter
    • Provide on the floor leadership and role modelling for staff
    • Ensure that team leadership assets are efficiently used
    • Ensure that all transactions are handled with accuracy and attention to detail
    • Manage floats and cash
    • Communicate observations, issues, and customer service complaints to management in a timely fashion
    • Ensure all communications to customers and colleagues are professional in nature and crafted with respect
    • Monitor security in the retail environment
    • Uphold uniform and appearance standards
    • Ensure communication and coordination with retail overhead team is efficient and mutually beneficial


    The ideal candidate will possess the following knowledge, skills and abilities:

    • 2+ years of leadership experience
    • 2+ years of sales experience
    • Demonstrated ability in management, merchandising, customer service and inventory management
    • Strong communication and organizational skills
    • Hiring and performance management experience
    • Problem solving skills
    • Proficiency in Microsoft Office
    • Cash / float management experience
    • Valid Canadian driver’s license (with less than 5 demerit points)
    • Able to communicate fluently in English, secondary language skills are an asset

    Thank you for your interest in working with us, however, we will only be contacting those selected for an interview.

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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