• Banff Gondola, Starbucks Supervisor

    Job Locations CA-AB-Banff
    Job Post Information* : Posted Date 1 month ago(05/25/2018 4:16 PM)
    Job ID # (iCIMS)
    # of Openings
    Job Posting Categories
    Food and Beverage/Culinary
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 


    • Shift Supervisors are expert baristas who help direct work on the floor during shifts
    • Create great experiences for partners and customers alike
    • Assist the store manager in executing store operations during scheduled shifts
    • Deploy partners and delegate tasks to create the Starbucks experience for customers
    • Providing legendary service through anticipating guest needs, providing quality beverages and products and maintaining a clean and comfortable store environment
    • Works behind the bar providing quality beverages to our customers
    • Acts with integrity, honesty and knowledge that promote the culture, values and missions of Starbucks and the Banff Gondola
    • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
    • Anticipates customer and store needs by constantly evaluating environment and customers for cues
    • Assists with new partner training by positively reinforcing successful performance and giving coaching
    • Provides feedback to store manager on partner performance during shift
    • Contributes to positive team environment by recognizing change in partner behavior and communicating the changes to the store manager
    • Creates a positive learning environment by providing clear, specific, timely and respectful feedback to partners on shift to ensure operational excellence
    • Delivers legendary customer service to all customers
    • Discovers and responds to all customers needs
    • Develops positive relationships with shift teams by understanding and addressing individual motivation, needs and concerns
    • Organizes opening, closing and cash duties as assigned
    • Follows operational procedures, including those for cash handling, safety and security, to ensure safety of all partners during the shift
    • Utilizes operational tools to achieve operational excellence
    • Follows cash management and cash register policies and ensures proper cash management practices by the shift team
    • Provides quality beverages, wholes bean and food products consistently for all customers by adhering to all recipe and presentation standards
    • Recognizes and reinforces individual and team accomplishments
    • Assists Store Manager with inventory count and invoice coding
    • Assists Store Manager with any required financial reports, including weekly sales and labour to revenue
    • Assists Store Manager in creating orders and receiving deliveries


    The ideal candidate will possess the following knowledge, skills and abilities:

    • Maintain regular and consistent attendance and punctuality
    • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or  holidays
    • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
    • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers 
    • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
    • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
    • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

    Thank you for your interest in working with us, however, only those selected for an interview will be contacted. 

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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