• Transportation Centre, Explore Rockies Expert $14.50/hr

    Job Locations CA-AB-Banff
    Job Post Information* : Posted Date 2 months ago(06/12/2018 2:27 PM)
    Job ID # (iCIMS)
    # of Openings
    Job Posting Categories
    Front Office/Guest Services
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 


    This role assists in the daily operations of all Brewster Banff Airport Express and Explore Rockies sightseeing tours at the Pursuit Transportation Centre. Responsibilities include;

    • Assist with daily operations including: confirming reservations, selling and coordinating tours, activities and merchandise, collecting payment, responding to phone calls, live chat and email requests, and answering client inquiries
    • Ensure that each customer interaction is friendly, courteous, and professional
    • Represent Explore Rockies and Pursuit professionally in all communications relating to clients/guests, suppliers, products and co-workers; this includes personal meetings, telephone conversations, faxes, email, letters, live chat
    • Direct all clients and guests to the appropriate locations
    • Resolve customer service problems by tracing source, then finding and recommending alternatives; follow up all problems with the goal of preventing a recurrence
    • Relay appropriate problems to supervisor with potential solutions
    • Maintain current and accurate knowledge of all of Explore Rockies products and website
    • Keep up to date with changes to computer systems or any communication systems 
    • Maintain professional conduct and appearance at all times
    • Foster a friendly environment and keep the Activity Centre and other Pursuit property clean and organized
    • Complete daily cash out procedures ensuring all transactions including cash and credit card are accurate
    • Ensure float is accurate at the beginning and end of each shift, filling out cash remittance, and balancing payments received to tickets and tours issued/sold
    • Maintain hourly, daily, and special reports (i.e. accident reports, time-sheets, passenger and manifest lists, lost and found reports)
    • Maintain and continuously improve merchandising standards


    The ideal candidate will possess the following knowledge, skills and abilities:

    • Able to communicate fluently in English, secondary language skills an asset
    • Strong customer service skills and attention to detail 
    • Previous sales experience in a similar position
    • Mature and possess a proven ability or desire to work effectively in a fast-paced team environment
    • Cash handling experience
    • To honour Pursuit commitment to be “Always Honest” all employees must consent to a criminal record check

    Thank you for your interest in working with us, however, only those selected for an interview will be contacted. 

    Work Environment

    • Contract dates; now to October 15th, 2018

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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