• Banff Lake, Ticket Agent $14/hr

    Job Locations CA-AB-Banff
    Job Post Information* : Posted Date 1 week ago(07/07/2018 12:31 PM)
    Job ID # (iCIMS)
    # of Openings
    Job Posting Categories
    Front Office/Guest Services
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 


    • Provide service in the form of ticket sales to individuals and tour groups
    • Working in a team environment as well as independently
    • Welcome every newcomer entering the attraction, up top and on the dock, helping them to their desired destination
    • Operating the front office ticketing system
    • Collecting payment and issuing tickets to individual customers and tour groups
    • Providing friendly, courteous, and professional customer service
    • Keeping the office orderly and clean
    • Applying all Banff Lake Cruise policies regarding group tours, minimum group discounts, and complimentary tickets
    • Correspondence with tour companies in writing, over the phone, and in person
    • Maintaining order in the Boathouse area with line-ups, collecting feedback forms from customers, scanning access codes tickets, answering the phone and transferring calls
    • Accurately handling credit card and vouchers, filling out cash remittance, and balancing payments received to tickets issued
    • Maintaining a safe and clean environment in all areas controlled by the Banff Lake Cruise


     The ideal candidate will possess the following knowledge, skills and abilities:

    • Attention to detail and good communication skills
    • Cash handling experience
    • Strong customer service skills
    • Some accounting experience an asset
    • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

    Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

    Work Environment

    • Eligible for a performance and retention bonus of up to $1 per hour worked

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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