VIAD

  • Maligne Valley, Director of Hospitality

    Job Locations CA-AB-Jasper
    Job Post Information* : Posted Date 2 weeks ago(11/05/2018 12:15 PM)
    Job ID # (iCIMS)
    2018-12258
    # of Openings
    1
    Job Posting Categories
    Front Office/Guest Services
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

    Responsibilities

    • To be an active member of the Maligne Valley Management team, supporting peers & continually working at building a cohesive team that works together effectively as “one team”
    • Translate vision and strategy into actions designed to grow the business, both in service delivery levels and financial results
    • Collaborates closely with F&B/Retail Support Services and the Maligne Interpretation team to enhance all elements of the hospitality experience at the newly renovated Maligne Canyon and Maligne Lake Cruise
    • Assists project management team to ensure renovation projects are on time, on target and deliverables achieved
    • Ability to communicate strategy, standards and results to the team ensuring accountability and staying connected to the business
    • Coordinate the development of key performance indicators for the team along with personal Goals and objectives in alignment with Maligne Valley business operational strategies
    • Develops standards and techniques to ensure safety, efficiency, consistency, quality and an elevated guest and team experience
    • Act accordingly to all emergency and safety protocols taking on a leadership role as required for any instances that arise
    • To assist in developing annual and long-term strategic plans for Retail and F&B operations with a focus on succession planning for leadership positions
    • Support safe work habits and a safe working environment at all times
    • Coach, develop and mentor the team while maintaining a fun, professional workplace
    • Adherence to financial forecasts and budgets; instrumental in taking steps to assist the business in exceeding targets
    • Conduct business with Guests, Staff and Suppliers with uncompromising integrity meeting our “Always Honest” and Pursuit collection core values
    • To provide Hospitality/Sales leadership, ensuring that all areas are meeting and exceeding Guest Experience and Sales expectations, as measured via quality assurance metrics and programs
    • Assists in preparing necessary data for budget; projects, labor and other costs and monitors actual financial results
    • Assist and support other divisions or departments with “Service recovery” as needed to ensure we have consistent service practices across all areas
    • Foster a culture of creativity, excellence, fun and hospitality
    • “Promise to Place” ensure sustainability programming that represents the values at the heart of Pursuit; specifically, honoring place through stewardship, respect and community
    • Participate in monthly financial reviews, forecasting and annual budget discussions

    Qualifications

    • Minimum 5 years of senior leadership experience in food and beverage, resorts or attractions
    • Unparalleled commitment to health and safety
    • Experience with multiunit leadership and asset
    • A passion for food and beverage and retail hospitality
    • Unwavering commitment to hospitality experiences and employee engagement
    • Strong organizational skills, attention to detail, solutions driven and follow through
    • Demonstrated ability to develop, update and adopt processes

    Thank you for your interest in working with us, however, only those selected for an interview will be contacted.

     

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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