VIAD

  • Sightseeing Tours, Host Guide Supervisor $19/hr

    Job Locations CA-AB-Banff
    Job Post Information* : Posted Date 1 week ago(01/10/2019 8:14 PM)
    Job ID # (iCIMS)
    2019-12563
    # of Openings
    1
    Job Posting Categories
    Transportation
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 

    Responsibilities

    • Support, coach and ensure that each member of the host team (Brewster Sightseeing Hosts), provides upbeat and professional guest experiences that go above and beyond our guests’ expectations
    • Train new staff members and provide ongoing feedback
    • Help create a positive and encouraging team environment
    • Coordinate with the Guest Experience Manager to ensure a smooth operation, problem solve on the spot when required and report technical issues to management in a timely manner
    • Serve as the escalation point for customer service issues, handle customer concerns and react quickly and professionally
    • Enforce policies and ensure all areas of the Host program meet expectations from cleanliness standards, employee appearance, customer service, safety and environmental standards
    • Execute all work in a safe, professional manner in compliance with H&S and Brewster Always Honest Policy
    • Ensure that assigned locations are kept clean and tidy
    • Maintain excellent relationships with Drivers, Bus Directors and Explore Rockies staff
    • This position reports directly to the Guest Experience Manager for Brewster Transportation
    • Assist the Guest experience Manager to lead on-site training for all new staff

    Qualifications

    The ideal candidate will have the following knowledge, skills and abilities;

    • Customer Service Driven
    • Proven leadership skills and a passion for coaching and developing employee skills
    • Strong customer focus providing friendly, professional and efficient service
    • Effective problem solving and critical thinking skills
    • Demonstrate high levels of positive energy and a willingness to take on new challenges
    • Ability to thrive and lead in a fast-paced environment
    • Attention to detail and good communication and listening skills with local and international guests and staff
    • Second language skills highly advantageous
    • Passion for employee and guest safety
    • Excellent organizational and multi-tasking skills
    • First Aid Training an asset
    • Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

    Thank you for your interest in working with us, however, only those selected for an interview will be contacted. 

    Work Environment

    • Able to commit to working full time April 1st to October 18th, 2019 

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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