• Retail Outlets Manager

    Job Locations CA-AB-Banff
    Job Post Information* : Posted Date 4 days ago(01/14/2019 12:21 PM)
    Job ID # (iCIMS)
    # of Openings
    Job Posting Categories
    Retail/Gift Shop
  • Overview

    We wake every day to greet glaciers, mountain peaks and turquoise lakes. At Pursuit, we live the dream. We’re united by an intrinsic love of exploring that can’t be confined by physical borders. Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come. It’s all about sharing our amazing destinations. 

    We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate. As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences. 

    • Our Vision is to be the world’s leading provider of experiential adventure travel.
    • Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. 


    • Drive the development of visual merchandising working with the Director of Retail and the inventory team to ensure the best product mix and inventory levels
    • Achieving revenue targets, and managing expenses to desired net operating targets
    • Strategic planner and thinker that is able to execute and implement projects from start to finish
    • Drive execution from concept
    • Manage all aspects of the retail and photo business, while coordinating with senior leadership, and communicating with all necessary operations
    • Develop budgets with senior leadership, forecast expenses, and revenue expectations
    • Hire, train, schedule and onboarding new staff members
    • Develop, revise and update training materials to ensure training is consistently delivered
    • Hold management and staff accountable to all duties and expectations as laid out in the training materials
    • Uphold high level product knowledge, merchandising and display standards
    • Work with the inventory team to ensure stock levels are adequate to achieve sales expectations
    • Provide on the floor leadership and role modelling for staff
    • Ensure that all transactions are handled with accuracy and attention to detail
    • Manage floats and cash
    • Handle and communicate any issues, and customer service complaints to management in a timely fashion

    This position is constantly growing and evolving, as such the job responsibilities may change.


    The ideal candidate will possess the following knowledge, skills and abilities:

    • Proven sales leader, able to drive the team to selling all merchandise to achieve and exceed financial goals set out in the financial plan
    • 8 + years of retail management experience
    • Experience in visual merchandising
    • Project management experience
    • Proven sales leader
    • Ability to work evenings, weekends, holidays
    • Demonstrated ability in management, merchandising, customer service and inventory management
    • Strong communication and organizational skills
    • Hiring and performance management experience
    • Problem solving skills
    • Proficiency in Microsoft Office
    • Cash / float management experience
    • Valid Canadian driver’s license with clean driver’s abstract
    • Able to communicate fluently in English, secondary language skills are an asset
    • First Aid certified asset
    • To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

     Thank you for your interest in working with us, however, we will only be contacting those selected for an interview.

    EEO Information

    Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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