VIAD

Jasper Lodging, Front Office Manager

Job Locations CA-Jasper
Job Post Information* : Posted Date 2 months ago(09/24/2021 3:43 PM)
Job ID # (iCIMS)
2021-17809
# of Openings
1
Job Posting Categories
Operations

What will be your daily pursuit?

The Front Office Manager, Jasper Lodging is responsible for the smooth operation of the Front Desk Teams across our hotels in the town of Jasper. This position will provide leadership to a team of supervisors and front-line team members, working closely with our hotel management team. We are looking for a strong and energetic leader who is organized, detail oriented, and passionate about hospitality.

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Seasonal work experience in iconic, unforgettable, and inspiring locations 
  • Fast-paced and active position – get your step counter ready! 
  • The chance to work in an inclusive culture and make life-long friends 
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks 

What will you do in this job?

  • Reporting to the Hotels Manager, the Front Office Manager will provide leadership to a team of Front Desk Supervisors and Front Desk Agents at two of our properties in Jasper.
  • Oversee scheduling and training of the front office team, working closely with the Front Desk Supervisors.
  • Act as a Hotel Manager during absences and scheduled days off.
  • Responsible to carry an on-call phone for after-hours emergencies, up to five (5) days per week.
  • Collaborate with our Guest Services Manager, and act as a Jasper champion to ensure Standard Operating Procedures (SOPs) are enforced and consistent between properties and geographies.
  • Assist the Accounting Department with group billings and make required adjustments to guest reservations.
  • Learn the procedures of Front Desk Agent and Night Auditor and be available to work a variety of shifts including morning (7:00am-3:00pm), afternoon (3:00pm-11:00pm), and overnight (11:00pm – 7:00am).
  • Supervise the activities of hotel operations and report significant issues to the hotel management team for review and investigation.
  • Effectively handle all guest complaints, taking corrective action to prevent recurrence and convert the guest into a repeat customer.
  • Provide all frontline staff with tools and training to handle guest concerns and complaints in a consistent manner.
  • Assist the front office teams with overbooking situations, and coordinate room or property moves.
  • Ensure all staff are thoroughly familiar with the Hotel’s emergency procedures, and in a state of preparedness for any emergency.
  • Coordination of information with the Housekeeping, Maintenance and Food & Beverage Teams.
  • Anticipate the needs of arriving, and in-house guests.
  • Monitor check-ins for group arrivals or suspected double bookings.
  • Ensure all computer equipment is in working order and request necessary fixes with the IT Team.
  • Be the primary lead to review and respond to online reviews for the hotels.
  • Ensures the Hotels look presentable to welcome arriving guests.
  • Enforces Hotel policies and disciplinary procedures.
  • Assists and orients new arriving employees.
  • Coordinates feedback on all reservation activities with the Hotel Managers.
  • Actively balance room inventory on a nightly basis, adjusting for any late day changes.

What skills and experience do you need for this job?

  • Able to speak, read, write and understand the primary language(s) used in the workplace
  • Excellent communication skills, both verbal and written
  • Most tasks are performed in a team environment with the employee acting as a team leader
  • Able to work with minimal direct supervision
  • Proven computer skills
  • Experience in office procedures, ordering materials, and scheduling.
  • High school or equivalent education required, Bachelor’s Degree or related technical school degree preferred
  • Five to seven years in a major hotel, or building, including 2 years in a supervisory capacity
  • All employees must maintain a neat, clean and well-groomed appearance per Pursuit standards

What will your work environment be like?

  • Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around our historic hotel 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 

 

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 

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