Pyramid Lake Resort, Hotel Manager

Job Locations CA-Jasper
Job Post Information* : Posted Date 2 months ago(10/13/2021 9:00 PM)
Job ID # (iCIMS)
# of Openings
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What will be your daily pursuit?

Leading a culture of consistently improving guest service, employee engagement, and financial results at Pyramid Lake Resort.

What perks can you expect?

  • Work in a dynamic, culturally diverse team from around the globe 
  • Seasonal work experience in iconic, unforgettable, and inspiring locations 
  • Fast-paced and active position – get your step counter ready! 
  • The chance to work in an inclusive culture and make life-long friends 
  • Opportunities for career growth or future work at other Pursuit locations 
  • Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?

The Hotel Manager will elevate Pyramid Lake Resort to realize its full potential as the finest boutique resort in Northern Alberta. Embracing Pyramid Lake Resort’s exclusive location, the Hotel Manager will drive unsurpassed guest experience by creating a driven and engaged team, unforgettable experiences and the opportunity for both adventure and deep-seated rest & relaxation.

  • Create and steer a culture of passion for guest experience and attention to detail that drives guest sentiment scores
  • Collaborates with peers in the development of a strong resort strategic plan
  • Demonstrate strong vision and execution in all elements of the resort as outlined by the strategic plan: from the day-to-day minutia to large capital projects
  • Empower team to drive the strategic vision with your oversight
  • Act as a guide, mentor and role model for all members of our team to ensure the processes, procedures and standards are consistently delivered
  • Pilot and guide the Front Office operations whilst overseeing all aspects of the Resort operations
  • Foster talent from within by creating effective succession planning
  • Identifies broadly impacting challenges, resolving and elevating
  • Conduct weekly inspections across all departments for cleanliness and maintenance and ensuring the preventative maintenance schedule is adhered to diligently
  • Actively pushing the financial outlook for the resort ensuring budgeted targets are met or exceeded
  • Nimbly reacting to challenges to business volumes that threaten budgeted targets through collaboration with all departments of the Resort and Support Services teams
  • Proactively manage budget and resources to meet business plan key performance indicators for guest experience, margin and financial improvements
  • Meet regularly with the Jasper Lodging Hotel Managers and Director of Operations
  • Acts as an ambassador for the Resort with our key business partners, developing new partnerships and fostering relationships for best business outcomes and community relations
  • Developing, implementing and maintaining superior standard operating procedures (e.g. safety, customer service, emergency procedures)
  • Lead communication during an incident and ensure emergency and first-aid response and documentation to accidents & incidents, both on and off property
  • Ensuring adherence of operations to Pursuit and Viad policies and procedures
  • Upholds the “Always Honest” values

What skills and experience do you need for this job?

  • 3-5 years’ experience participating strategically and operationally at a Management level
  • Post-Secondary diploma/degree in Hospitality Management or related discipline
  • Previous Management experience in resort settings
  • A leader in your field, your experience would preferably include a strong background in Front Office and extensive rooms division experience.
  • Highly motivated to drive positive change
  • An innovative thinker who provides solutions to ensure support of guest and employee needs
  • Proven team-builder with outstanding motivational skills and coaching ability
  • High degree of attention to detail and professionalism
  • Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience
  • Results oriented with the ability to be flexible
  • Energetic, enthusiastic and self-motivated and prepared to exceed our guest and employee expectations

What will your work environment be like?

  • Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun! 
  • Independent. You’ll spend your days in and around our historic hotel 
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi 
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required 

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. 


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. 


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